According to the slogan: „WITH UP2DATE’S ASSISTENCE SAFELY TO YOUR DESTINATION!“ a free service is provided by the association UP2DATE in the city of Zagreb – even if you don’t live in Zagreb than come to do something.

The service process looks like this: you need to go somewhere and you can’t go alone due to disability and need the help of another person, order an assistant who will take you there, help you to complete your task and return to a familiar place from where you can continue on your own.

You can recieve the service of an assistant for the following situations:

• going to a doctor,
• going to a lab,
• going to the post, bank, etc..,
• going shopping,
• assistance with transfers at stations,
• going to visit other unfamiliar on inaccessible parts of the city of Zagreb,
• other situations according to the Policy on Providing Personal Assistance.

It is expected of the client to have general independence of movement and the use of aids and not to require from the assistant to perform unforseen activites which the assistant is not recquired to do, such as:
– carrying luggage,
– walking pets,
– doing house chores,
– spending free time socializing,
– illegal and criminal activities,
– execution of embarrassing or immoral requests,
– other activities according to the Policy on Providing Personal Assistance.

The assistant is not a personal, work or course assistant, but a person whose help help a visually impaired person needs only occasionally.

The assistant service can be ordered at least 24 hours earlier by:
e-mail: asistencija@up2date.hr
telephone: +385 1 48 39 534
and it is necessarily to provide the following information:
– name and surname,
– category of disability,
– contact mobile number,
– location and time of meeting with the assistant,
– expected duration of assistance,
– short description of the help that is expected from the assistant.

Contact us! Our assistants are available to you every working day from 7am to 8pm